How to Place Custom Orders with Us 

In addition to our signature tea room items, our in-house bakers and cake designers can create virtually any custom  orders for your next event, gathering or party. ALL custom orders must be placed via EMAIL ONLY at plumsagetea@gmail.com.

 

 WE SELL MERCKENS CHOCOLATES & PEPPERMINT CRUNCH

IMPORTANT NOTES, PAYMENT POLICIES & CARE OF YOUR CAKES  

 

You will note that we have limited pictures on our website as examples for you. This is simply because everything we do is custom, so you may choose nearly anything you wish for us to create for you. We are here to make your dream cake a unique, one-of-a-kind reality.
*Emails sent after 12 noon on Friday will be returned by the following Tuesday evening so that we may give our utmost attention to the current orders. Thank you for your understanding and patience, and someone will get back to you as soon as possible!

*Orders that are placed after 12 noon on Wednesday, for that current weekend, may be subject to potential sizing/flavor constraints. Due to the “custom” nature of the majority of our orders, please make sure to place your order at least a week in advance to avoid this. We strive to provide the best in quality to ALL customers, so please be mindful of the time/effort/product that is needed to create these works of art for you.

 

*We reserve the right to make any changes to your design/order that may be necessary to protect the overall integrity of your design/order at any time. We will do our best to convey these changes to you ahead of time, but in some cases, they may need to be made without prior notification. We strive to provide you with the absolute best in quality and design and will do our best to protect your interests at all times.

 

*Orders canceled more than 72 hours in advance will be refunded minus a $10.00 fee to cover our costs. Orders canceled less than 72 hours, but more than 48 hours in advance will be refunded minus a $25.00 fee to cover our costs. Orders canceled less than 48 hours in advance will not be refunded due to the costs that are incurred in creating your order. We apologize for any inconvenience this may cause, however, a lot of preparation, sculpting, etc. goes into our designs ahead of time, therefore, we must adhere strictly to our policies.We will be more than happy to help you reschedule if possible.         *All Refunds are processed via check by mail.

 

*Please note that ALL butter cream based cakes need to be refrigerated until one hour before your event unless otherwise stated at time of pickup. If you are traveling with the cake, keep it refrigerated until right before you leave. All whipped cream based cakes must remain refrigerated until the time of the event. Creations Bakery is not responsible for the mishandling of cakes once the cake leaves the premises.

 

*We accept Cash, Visa, MasterCard, Amex & Discover (Checks are ONLY accepted for Wedding Cakes at least a month in advance. Returned checks will be assessed a $35 fee.) **All credit card phone transactions will have a nominal fee added to them for processing. Thank you.

 

Wedding cakes are once in a lifetime creations! Make an appointment today to pick up a FREE tasting sample box. After you have taken the samples home, and fallen in love with them, email us the perfect wedding cake pictures that reflect your theme and personality or let us send you pictures, via email, to help you design a one of a kind creation!

 

We specialize in custom designs for both wedding and groom’s cakes, cupcake towers, handmade toppers, favors, dessert tables, announcement treats, etc. We apologize for the inconvenience, but we do not deliver at this time. Our cakes are built to withstand travel, so just designate a person to pick up your cake that day and save on the cost of delivery as well! We do not furnish the cupcake towers for the displays as we have found that most times customers like to choose their own unique look.

 

*Cakes are filled with the Classic Vanilla Butter cream unless otherwise specified.

 

*Topsy Turvy cakes can NOT be filled with anything other than flavored buttercream fillings.

 

*Stacked tiered cakes will have butter cream filling in the bottom tier and you may opt to have fillings in the rest of the tiers at the discretion of the cake designer. 

*Weather, location, travel, etc. all affect whether or not we are able to fill your cakes.

*Please be mindful of these conditions when designing your order.

 
PLEASE VISIT OUR CONTACT US PAGE FOR CARE OF YOUR CAKE AND PAYMENT POLICIES.

ICING FLAVOR OPTIONS:  
(but not limited to)

 

Classic Vanilla Buttercream
White Chocolate Buttercream
Chocolate Buttercream
Whipped Cream
Cream Cheese
Chocolate Ganache

 

CAKE FLAVOR OPTIONS:  
(but not limited to)

 

Vanilla (yellow)
Devil’s Food
White
Lemon
Keylime
Chocolate Chip
Pink Velvet
(white cake colored light pink)
Red Velvet
Confetti
Marble
Carrot
Coconut
Strawberry
Almond

POUND CAKE OPTIONS:

 

Vanilla
Chocolate Chip
Lemon
Almond
Caramel

 

FILLING FLAVOR OPTIONS:  
(but not limited to)

 

Chocolate Mousse
Chocolate Oreo Mousse
Cream Cheese
White Chocolate Buttercream
Almond Buttercream
Lemon Buttercream
Raspberry
Strawberry
Pineapple
Lemon
Vanilla Custard
Chocolate Custard
Chocolate Ganache
Fresh Fruit at Market Value